FAQs

What is the status of my order? 

Please take a look at our shipping information. Typically, the orders are processed within 2-5 business days and then shipped. Please email our customer care team at help@larkandives.com and we will be happy to let you know the status of your order should you have any questions or concerns.

What's your return policy? 

We're so sad to hear that you would want to return our products! Unused and unopened orders may be returned within 10 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders. Personalized orders are non-refundable once your order is confirmed. Please see more details here

How do I use a coupon code? 

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.

I'm interested in ordering in wholesale quantities. How do I do that? 

Please visit our wholesale page and we will get back to you as soon as possible. 

Any other questions?

You can use the contact form to get in touch with us, or email us directly at help@larkandives.com with details about your project.